Refund policy

Returns & Refunds

We offer a 30-day return policy, meaning you have 30 days after receiving your order to request a return.

For change-of-mind returns under our 30-day policy, items must be unused, in their original condition and packaging, with proof of purchase.

To request a return, email hello@pixelgridclub.com. If your return is accepted, we'll provide instructions on where and how to send your item. Please don't send items back without contacting us first.

Damaged, faulty or incorrect items

Please check your order when it arrives. If anything is damaged, faulty or incorrect, contact hello@pixelgridclub.com as soon as possible and we'll arrange an appropriate solution.

Pre-orders

Pre-orders can be cancelled before dispatch by contacting us.

Estimated dispatch dates are estimates and may change if delays occur. Once dispatched, our standard returns policy applies.

Refunds

Once we've received and inspected your return, we'll confirm when your refund has been processed.

Approved refunds will be returned to your original payment method. Where required by law, we'll also refund the cost of standard delivery.

Please allow additional time for your bank or payment provider to process the refund.

Return postage

For change-of-mind returns, customers are responsible for return postage where permitted by law.

If your item is faulty, damaged or incorrect, contact us before returning it and we'll provide appropriate instructions.

We recommend using a tracked return service.

Statutory rights

UK customers have the right to cancel most online purchases within 14 days of delivery. After notifying us, you normally have a further 14 days to return the item.

Our 30-day returns policy is in addition to, and does not affect, your statutory rights.

Contact

For any return or refund questions, email hello@pixelgridclub.com.